Customer Support Representative 181 views0 application

· Dealing online with International Customers on Chat.

· Engaging the clients by responding to and solving their queries.

· Educate the customers regarding the services and products offered.

· Timely follow up and resolve customer complaints within set TAT.

· Support customers by responding to inbound email and chat and phone support as needed.

· Provide customers with first contact resolution and create a low-effort customer experience.

· Identify critical customer service issues and report them.

· Maintain flexibility in department responsibilities.

· Review individual performance metric reports and action plans with supervisor to understand performance.

· Stay motivated, identify personal strengths and opportunities, and work with supervisor to develop career-enhancing skills.

· Excellent communication skills (Verbal, Written).

· Fresh to 1 Year of experience in customer services, chat units.

· Intermediate / A-Levels / Business Graduate. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.

How To Apply

Share your Resume: HR@dymaxtech.com

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